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AI receptionist for hotels and B&Bs — reception sleeps, the bookings do not
Guests call about free rooms, arrival, parking and breakfast — at all hours and in many languages. Nora answers, takes reservation enquiries with dates, numbers and wishes, books in your calendar or sends them to reception by your rules, and answers about check-in from what you have told her.
- Answers on the first ring, 24/7
- Books in your calendar
- SMS confirmation
- Over 30 languages
- Takes a message when you can't
What the phone costs a hotel or a B&B
Five situations from reception — and what Nora does about them.
Guests call when reception is closed
A small hotel or a B&B has no staffed reception at night, but guests plan in the evening and call from other time zones. An unanswered call is a reservation that lands on a booking portal — with a fee.
✓ Nora answers around the clock and takes the reservation or sends it to reception by your rules.
Guests in many languages
German, Dutch and Norwegian guests call and expect to be understood. When the receptionist does not speak the language, the conversation becomes short and uncertain, and the guest books somewhere else where they felt welcome.
✓ Nora answers in the guest's language and switches by herself when the guest does.
Enquiries without dates and numbers
"Do you have anything free in summer?" cannot be answered without dates, number of guests and wishes. If it is not asked in the first call, an email or two goes back and forth — and meanwhile the guest has booked next door.
✓ Nora asks about dates, numbers, room type and wishes before she answers or passes it on.
The same questions about check-in
When can we check in, is there parking, where do we get the key, is breakfast included? It is the same ten questions every day, and they take reception's time from the guests standing at the desk.
✓ Nora answers about check-in, parking and practical questions from your information.
Late arrival and changed plans
The guest is delayed, arrives at midnight and wants to know how to get in. Or they want to change a night. If the message is not taken, the guest stands in front of a locked door — and reception only hears about it the next morning.
✓ Nora takes messages about late arrival and changes and sends them to reception straight away.
How Nora answers the phone in your reception
Nora knows your rooms, your check-in times and your rules for reservations — and she speaks the guest's language.
Nora learns the hotel
At setup you tell us about rooms and types, check-in and check-out, parking, breakfast, how late arrival is handled, and whether Nora should book herself or send enquiries to reception. She gets your information and your rules.
She takes the call
Nora asks about dates, numbers, room type and wishes, checks your calendar and books or sends the enquiry to reception by your rules. Practical questions are answered from your information. The guest gets an SMS confirmation.
Reception sees everything when it opens
Reservations sit in the calendar, enquiries and messages about late arrival in your back office. If a guest wants to speak to reception now, Nora passes the call on by your rules — also at night, if you have someone on call.
Everything a hotel and a B&B need on the phone
Reservations with everything
Dates, numbers, room type and wishes are taken in the first call and booked in your calendar or sent to reception.
Check-in and practical matters from your information
Arrival times, parking, keys and breakfast are answered exactly as you have told Nora.
Late arrival as a message
Guests who arrive late or change plans get a message taken, which reception sees straight away.
SMS confirmation to the guest
The guest confirms the reservation with one tap and has dates and address on their phone.
Over 30 languages
Nora answers in the caller's language and switches by herself when the caller does.
Around the clock
Reception can stay closed at night — the phone does not.
Fixed price — no minutes, no surprises
- All calls, around the clock, incl. weekends and public holidays
- Setup, calendar and SMS included
- Cancel month to month
Questions from hotels and B&Bs
Can Nora tell whether there are rooms available?
She answers from what you have put in the calendar and takes the reservation enquiry with dates, numbers, room type and wishes. If there is no room, she says so honestly and notes what the guest asked for. If there is room, she books or sends the enquiry to reception — exactly as you have asked.
Can Nora answer questions about check-in, parking and breakfast?
Yes, from your own information. Arrival times, keys, parking and when breakfast is served she answers precisely as you have phrased it. If a question comes up that you have not given her the answer to, she does not guess — she takes a message that reception sees straight away.
Which languages can guests call in?
Nora speaks over 30 languages and switches by herself when the guest does. A guest calling from abroad the evening before arrival can ask about late check-in in their own language and get the answer straight away. Reception does not need to set anything up — she hears the language in the first sentence.
Does Nora book in reception's own calendar system?
Nora books directly in your Google Calendar today, so the reservation sits where reception already looks. More integrations are being worked on — mention your system at the demo and we will say how far we are. If you would rather have the enquiries as messages for reception, we set her up that way.
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Hear for yourself how Nora takes a reservation
Call her now — or book a demo where we set her up with your rooms, your check-in and your rules.
30-minute conversation · No commitment · Ready in 48 hours