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New clients only call once. — Nora answers every time.
Nora answers every call 24/7, books meetings directly in your calendar and takes structured messages about new matters — in over 30 languages. Without interrupting a court hearing.
- Answers on the first ring, 24/7
- Books in your calendar
- SMS confirmation
- Over 30 languages
- Takes a message when you can't
Problems we see at law firms
Six situations from the law firm's phone — and what Nora does about them.
In court when the phone rings
Lawyers cannot take calls in court hearings and client meetings. A hearing lasts hours, and the phone does not stand still meanwhile. The person calling about a new matter reaches only the answering machine, and the firm only discovers the call when the day is over.
✓ Nora answers straight away, every time.
The new matter goes to the competitor
The one who gets no answer calls the next firm on the list. A client with a dispute or a property purchase rarely calls twice. If nobody picks up, the matter is with another firm before you have heard of it.
✓ Every enquiry is answered and noted — none is lost.
The decision is made in the evening
Divorce, dismissal, property purchase: people call when they have made up their minds. It is rarely ten in the morning when the courage is there. A firm where the phone is closed after hours loses precisely the calls where the client has already decided to hire a lawyer.
✓ Nora books meetings 24/7.
Half messages mean double work
"Someone called about something to do with a lease…" Without name, number and practice area, somebody has to ring round to find out who it was. The half message costs two calls before the matter can land on a lawyer's desk.
✓ Nora takes structured messages: name, number, subject, preferred time.
International clients
Business clients expect English or German. A foreign company that needs a contract read through calls in its own language and judges the firm on the first ten seconds. If the conversation gets difficult, there are lawyers in the neighbouring country who answer.
✓ Nora speaks over 30 languages.
Discretion is not negotiable
Enquiries must be handled confidentially. A client calling about a workplace conflict or a divorce should not have to explain themselves to a random temp. The phone is the firm's first meeting with the matter, and it must be kept as tight as the rest.
✓ Built in Denmark, run in the EU — personal data is deleted after use.
From call to confirmed booking
Nora knows your meeting types, your practice areas and your calendar — and she never advises on a matter herself.
The client calls
Nora answers the phone 24/7 — also outside opening hours. She introduces herself with the firm's name, says she is an AI receptionist and asks what the enquiry concerns — without asking for details you have not told her to.
Nora understands and books the meeting
Nora understands the reason and proposes a free slot in your calendar. She distinguishes between an initial meeting, a follow-up and a phone meeting by your rules for duration, and she holds the slot while the client thinks. She never assesses the substance of the matter herself.
The client confirms by SMS
Nothing changes in the calendar until the client confirms by SMS. The client sees meeting time and address on screen and confirms with one tap. You see the meeting in the calendar with name, number and practice area, so the right lawyer can be prepared.
Everything your law firm needs
Calendar booking
Nora books directly in your Google Calendar today — more integrations on the way, ask at the demo. Meetings are entered with the duration your meeting types have, and with the client's name and number on the appointment.
Over 30 languages
Nora answers in the caller's language and switches by herself when the caller does. An English or German business client is received in their own language from the first sentence — also when the office is closed.
SMS confirmation with a swipe
Nothing changes in your calendar until the client has confirmed by SMS. The client sees the meeting on screen and says yes with one tap. There is never a meeting in the calendar that nobody has confirmed.
GDPR first
Built in Denmark, hosted in the EU. Personal data on a booking is wiped once the order is completed. Nora notes name, number and practice area — no more. What the client says about their matter is not stored as a file on the firm's phone.
Meeting types by your book
Initial meeting, follow-up, phone meeting: Nora books by your rules for duration and location. If an initial meeting needs half an hour more than a follow-up, she knows it before she offers the slot.
Reports
See what Nora has answered, booked and caught outside opening hours. One line per call shows when the client called, what the enquiry concerned, and whether a meeting came out of it.
Fixed price — no minutes, no surprises
- All calls, around the clock, incl. weekends and public holidays
- Setup, calendar and SMS included
- Cancel month to month
Questions from lawyers
Can Nora advise a client about their matter on the phone?
No. Nora takes the enquiry and books the meeting — she never assesses a matter and never gives legal advice. She notes name, number and what the enquiry concerns and leaves it ready for the lawyer who covers that area. The advice only begins when the lawyer speaks to the client in person.
How does Nora distribute enquiries between the firm's lawyers?
By your distribution. You tell us who takes family law, who takes commercial and who takes property purchases, and Nora asks the client what it takes to route it correctly. The message lands with the right lawyer with name, number and practice area — and if the enquiry fits nowhere, she takes a message for the office.
Does Nora book in the firm's own calendar system?
Nora books directly in your Google Calendar today, so the meeting sits in the calendar the lawyers already look at. More integrations are on the way — ask at the demo and we will tell you where your system stands. We set up meeting types and durations together with you before she takes the first call.
What does Nora note about the people who call the firm?
Only what it takes to book a meeting or take a message: name, phone number and what the enquiry concerns. She never asks for more than you have told her to, and data is processed in the EU. What the client chooses to say does not become a case note on the phone.
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Ready to try Nora at your firm?
We set everything up — calendar, greeting, languages and your rules.
30-minute conversation · No commitment · Ready in 48 hours