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AI receptionist for property management — Nora logs everything, so nothing is forgotten
Residents call around the clock: the heating is off, the laundry room does not work, the key is lost, someone wants on the waiting list. Nora answers, takes a precise message with address and flat, passes urgent damage on to the on-call person by your rules and notes enquiries about viewings and the waiting list — so everything is logged when you come in.
- Answers on the first ring, 24/7
- Books in your calendar
- SMS confirmation
- Over 30 languages
- Takes a message when you can't
What the phone costs a property management company
Five situations from the stairwell — and what Nora does about them.
Damage happens at night and at weekends
Water damage and power cuts do not keep office hours. The resident calls on Sunday evening and expects to reach someone who can set something in motion — or at least say what happens now. An answering machine reassures nobody.
✓ Nora answers around the clock, registers the damage and passes it on to the on-call person by your rules.
Maintenance messages without address and flat
"The heating doesn't work" is useless without property, stairwell and flat. Half messages mean calls back, trips to the wrong address and residents who call again — with more frustration than the first time.
✓ Nora always asks for address, flat and name and notes the message precisely.
Keys, codes and access
A resident locked out, a contractor who needs a code, a new tenant without a key. That has to be handled by fixed rules — and those rules should not depend on who happens to pick up the phone.
✓ Nora follows your rules for keys and access and takes a message when you need to step in.
Viewings and the waiting list
Interested people call about vacant flats, viewings and the waiting list. These are good enquiries that drown among the maintenance calls if nobody writes them down with name and number.
✓ Nora notes enquiries about viewings and the waiting list as precise messages for lettings.
Residents who call again and again
When nobody answers, the resident calls again — and again. Each time the irritation rises, and when you finally pick up, the conversation is about nobody having picked up. That is time nobody gets anything out of.
✓ Nora answers the first time and tells the resident what happens next with the enquiry.
How Nora answers the phone in your company
Nora knows your properties, your on-call arrangement and your rules for what is urgent — and she asks for what maintenance needs.
Nora learns the company
At setup you tell us about your properties, the on-call arrangement, what counts as urgent with you, how keys and access are handled, and who gets which messages. She gets your rules — Nora never decides herself whether damage is urgent.
She takes the call
Nora asks for address, flat, name and what has happened. If it is urgent by your rules, she passes the call on to the on-call person; otherwise she notes a precise maintenance message or an enquiry about a viewing or the waiting list.
Everything is logged when you come in
The messages sit collected in your back office with address, flat and time, urgent cases are passed on and noted. No half-heard answering-machine messages on Monday morning.
Everything a property management company needs on the phone
Maintenance messages with address and flat
Heating, water, laundry room and doors are noted precisely with property, stairwell, flat and the resident's number.
Urgent by your on-call arrangement
You decide what is urgent. Nora passes the call on to the on-call person or gives the on-call number accordingly.
Viewings and the waiting list
Interested people are noted with name, number and the flat they want, so lettings can follow up.
Keys and access by your rules
Nora answers what you have told her to and takes a message about the rest — never a guess.
Over 30 languages
Nora answers in the caller's language and switches by herself when the caller does.
Around the clock, every day
Residents get an answer at night and at weekends — and are told what happens next with their enquiry.
Fixed price — no minutes, no surprises
- All calls, around the clock, incl. weekends and public holidays
- Setup, calendar and SMS included
- Cancel month to month
Questions from property managers
How does Nora know whether damage should go to the on-call person?
Because you have told her. You write down what is urgent — water, heating, lift, break-in — and who takes it when. Nora follows the list, passes the call on to the on-call person or gives the on-call number accordingly. She never judges how serious damage is herself; she notes what the resident describes.
Can Nora keep track of which property and flat it concerns?
Yes, and she asks every time. Every maintenance message carries property, stairwell, flat and the resident's number, so whoever comes in in the morning does not have to guess where to send the contractor. Enquiries about viewings and the waiting list are noted the same way, with the flat the resident asks about.
What if the resident wants to speak to someone in the office?
She passes the call on by your rules for who takes what and when. If nobody in the office is free, she takes a message straight away — name, address, flat and reason — and tells the resident that you will get back to them. Nobody is sent round a phone menu.
What does Nora note about the residents?
Only what it takes to pass a maintenance message on or put someone on a waiting list: name, phone number, address and what the enquiry concerns. She does not ask for more than you have told her to, and data is processed in the EU. The resident's finances and private affairs she does not touch.
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Hear for yourself how Nora takes a call from a resident
Call her now — or book a demo where we set her up with your properties, your on-call arrangement and your rules.
30-minute conversation · No commitment · Ready in 48 hours