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AI receptionist for electricians and plumbers — Nora sorts urgent from routine while you are out
Power cuts and water damage call while you are on another job. Nora answers, asks what has happened and where, and follows your on-call schedule: the urgent is passed on to the on-call person, the rest is booked as a site visit in your calendar or becomes a structured message with address, job and when.
- Answers on the first ring, 24/7
- Books in your calendar
- SMS confirmation
- Over 30 languages
- Takes a message when you can't
What the phone costs an electrical or plumbing firm
Five situations from the van and the building site — and what Nora does about them.
The urgent drowns in the ordinary
A power cut in a shop and an enquiry about an extra socket call the same number. With nobody to tell them apart, both become an answering-machine message — and the urgent customer has long since called someone else.
✓ Nora asks what has happened and follows your on-call schedule: urgent is passed on, the rest is booked.
You are out when the customers call
An electrician or plumber does not sit at a desk. The phone rings while you are under a sink or inside a switchboard — and most calls come precisely during working hours, when nobody can take them.
✓ Nora answers on the first ring, all day and night, while you stay on the job.
Quote requests without what you need
"What does it cost to replace a switchboard?" is a call that requires address, scope, photos and a visit. Half a message on the answering machine means a call back — and a customer who has meanwhile got a quote somewhere else.
✓ Nora takes a structured message with name, address, job and preferred time.
Site visits that must fit the route
A site visit should sit where you are passing anyway, and with the time the job needs. If the customer books from memory, it turns into driving criss-cross and days that slip.
✓ Nora books site visits in your calendar within the windows you have opened.
The damage happens in the evening
Water in the basement and a main breaker that trips do not wait until 7. The customer calls in the evening and expects to get hold of someone — or at least to be told what to do now.
✓ Nora gives your on-call number or passes the call on by your rules and takes a message with address and extent.
How Nora answers the phone in your firm
Nora knows your on-call schedule, your rules for what is urgent and your calendar — and she never invents what is urgent herself.
Nora learns the firm
At setup you tell us what is urgent for you, who is on call when, how site visits are booked and what Nora should ask about. The rules for what is urgent are yours — Nora never assesses the damage herself.
She takes the call
Nora asks what has happened, where and for whom. If it is urgent by your rules, she passes the call on to the on-call person or gives the on-call number. Otherwise she books a site visit in your calendar or takes a structured message — and sends an SMS confirmation.
You see everything once you are down the ladder
Site visits sit in the calendar with address and job, messages in your back office with name and number. No half-heard answering-machine messages to decipher after hours.
Everything an electrical and plumbing firm needs on the phone
Urgent by your on-call schedule
You decide what is urgent and who takes it when. Nora passes the call on or gives the on-call number accordingly.
Site visits in the calendar
Nora books within your windows and with the time the job needs — so the route hangs together.
Structured messages
Name, number, address, job and preferred time — every time, so a quote can be prepared without a call back.
SMS confirmation to the customer
The customer confirms the site visit with one tap and knows when you are coming. Fewer wasted trips.
Over 30 languages
Nora answers in the caller's language and switches by herself when the caller does.
Moves and cancellations without you
If a job overruns, Nora moves the next site visit and confirms the new time to the customer.
Fixed price — no minutes, no surprises
- All calls, around the clock, incl. weekends and public holidays
- Setup, calendar and SMS included
- Cancel month to month
Questions from electricians and plumbers
How does Nora tell urgent damage from an ordinary job?
By your on-call schedule. You write down what is urgent — power cut, water, smell of gas — and who takes it when. Nora asks what has happened and where, and follows the list: passed on to the on-call person or the on-call number given. She never invents what is urgent herself, and she does not assess the damage.
Can Nora place site visits so the route hangs together?
Yes. She books only within the windows you have opened in the calendar, and with the time the job needs, so the fitter does not have to cross town twice in a morning. If a job overruns, she moves the next site visit and confirms the new time to the customer.
What if the customer insists on speaking to a fitter?
She passes the call on if your rules say she should — you decide who can be disturbed and when. If everyone has their hands in a switchboard, she takes a precise message straight away: name, number, address, job and when it suits. The customer is told when someone will call back.
How quickly can we have Nora on the firm's number?
As a rule she is ready in 48 hours. We set up your on-call schedule, emergency rules, site-visit windows and greeting together with you, and you hear her answer before she goes on your number. If an answer does not fit the way you work, we fix it before she takes the phone.
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Hear for yourself how Nora takes a call about damage
Call her now — or book a demo where we set her up with your on-call schedule, your emergency rules and your calendar.
30-minute conversation · No commitment · Ready in 48 hours