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AI receptionist for removal companies — Nora settles dates and surveys while you carry
Moves are booked at the last minute, and they are booked with questions: can you do the 30th, what does it cost, do you need to see the flat first? Nora answers, checks the date in your calendar, books a survey — in person or on video — and notes the from and to addresses, floor, lift and date, so the quote can be made without a call back.
- Answers on the first ring, 24/7
- Books in your calendar
- SMS confirmation
- Over 30 languages
- Takes a message when you can't
What the phone costs a removal company
Five situations from the removal van — and what Nora does about them.
"Can you do the 30th?"
The date is the first thing the customer asks about, and the answer decides whether the conversation continues. From the removal van nobody can see the calendar, and an "I'll call you back" is often the last thing the customer hears from you.
✓ Nora checks the date in your calendar and answers straight away — honestly, also when you are full.
You are carrying when the customers call
A removal crew has its hands on a piano or a sofa when the phone rings. It cannot be taken, and a move booked at the last minute goes to the company that answered first.
✓ Nora answers on the first ring, all day, while the crew finishes carrying.
Quotes without what you need
Floor, lift, access and the amount of goods decide the price. A message with only a name and "we're moving" means a call back — and meanwhile the customer has got a quote from another company.
✓ Nora notes the from and to addresses, floor, lift, date and scope every time.
Survey in person or on video
Some customers want a visit, others want to do it on video the same evening. It has to be agreed in the first call, otherwise days pass — and the moving date draws closer without the quote being given.
✓ Nora books the survey format the customer wants in your calendar and confirms by SMS.
Moves that move
Completion dates slip, and moves are cancelled or pushed. If it is not heard, the van stands outside an empty flat while another customer was turned down for the same date.
✓ Nora moves or cancels on the customer's say-so and frees the date for the next caller.
How Nora answers the phone in your company
Nora knows your calendar, your survey formats and what to ask about — and she never promises a date you do not have.
Nora learns the company
At setup you tell us about your calendar, how you make quotes, whether you use video surveys, what Nora should ask about and when she should pass the call on. She gets your rules — not her own.
She takes the call
Nora checks the date in the calendar, asks about the from and to addresses, floor, lift and scope, books a survey — in person or on video — and sends an SMS confirmation. If she cannot answer, she takes a precise message.
You make the quote with everything in front of you
Surveys sit in the calendar with addresses and details, messages in your back office. If a customer wants to speak to you now, Nora passes the call on by your rules; otherwise you call back once the van is loaded.
Everything a removal company needs on the phone
Dates from your calendar
Nora answers about free dates from your actual calendar and holds a date while the quote is made — by your rules.
Survey in person or on video
Nora books the format the customer wants, at the time that suits — the same evening, if you have opened for it.
All the details for the quote
From and to addresses, floor, lift, date and scope are noted, so the price can be given without a call back.
SMS confirmation to the customer
The customer confirms the survey with one tap and knows when you are coming or calling.
Over 30 languages
Nora answers in the caller's language and switches by herself when the caller does.
Move and cancel
If the completion date slips, Nora moves the appointment and frees the date for the next customer.
Fixed price — no minutes, no surprises
- All calls, around the clock, incl. weekends and public holidays
- Setup, calendar and SMS included
- Cancel month to month
Questions from removal companies
Can Nora hold a moving date while we make the quote?
Yes, if you have asked her to. She checks the date in your calendar and holds it by your rules while the survey is done. The customer gets an SMS with what is held and for how long. If the date is already gone, she says so honestly and suggests the next free ones.
What details does Nora take for a removal quote?
From and to addresses, floor, lift, date and scope — what you have asked her to ask about. At the same time she books the survey in the format the customer wants, in person or on video. Then the price can be made from something concrete instead of a call back with the same questions.
Does Nora book in the company's own calendar system?
Nora books directly in your Google Calendar today, so surveys and moving days sit where the planner already looks. More integrations are coming — bring the question to the demo and we will answer about your system. Survey formats and durations we set up together with you before she takes the first call.
What does Nora cost for a removal company?
A fixed monthly price with no minute counting, so a busy month with many completions does not cost more than a quiet one. All prices are on the pricing page, and at the demo we go through them together with your setup. You hear her take a removal enquiry before you decide — with no commitment.
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Hear for yourself how Nora takes a removal enquiry
Call her now — or book a demo where we set her up with your calendar, your surveys and your rules.
30-minute conversation · No commitment · Ready in 48 hours