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Up the ladder when the customer calls? — Nora takes it.
Nora answers every call 24/7, takes new jobs and books site visits directly in your calendar — in over 30 languages. You see it all when you are back down.
- Answers on the first ring, 24/7
- Books in your calendar
- SMS confirmation
- Over 30 languages
- Takes a message when you can't
Problems we see at tradespeople
Six calls from a perfectly ordinary working day — and what Nora does about them.
Your hands are busy all day
Up the ladder, under the floor, in the van: the phone cannot be answered. Gloves are on, and the mobile is in a pocket under a work jacket. By the time you finally see the four missed calls, it is four o'clock and you have no idea who called or why.
✓ Nora answers straight away, every time.
Unanswered = on to the next one
The customer simply calls the next firm on the list. He has three numbers in front of him and works through them until someone picks up. The firm that answers first gets the job — not the one that calls back three hours later with an apology.
✓ Every call is answered, and the job is noted.
The damage happens in the evening
Water damage and power cuts do not wait until 7 am. A customer with water on the floor calls while standing with a bucket in hand, and he keeps calling until somebody answers. At night it is not the price that decides — it is who picks up the phone.
✓ Nora answers 24/7, gives your on-call number for emergencies and takes a message with address and extent.
Address, job, preferred time
Half a message means a wasted trip. Without the address you drive to the wrong place, without the job you bring the wrong tools, and without a preferred time you stand in front of a locked door. A message missing one of the three costs half a day's work.
✓ Nora takes structured messages with everything.
Appointments slip
Jobs overrun, and site visits need moving. A bathroom that should take two days takes four, and the rest of the week topples. Customers need to be told while you are in the middle of the work, and that is rarely done in time.
✓ Nora moves appointments — the customer confirms by SMS.
The evening goes on phone messages
After hours the whole list needs calling back. At seven o'clock you sit with a cup of coffee and a list of people who no longer feel like picking up. Half have found someone else, and the rest need everything explained from the start.
✓ Nora has already answered, booked and noted — you see it collected.
From call to confirmed booking
Nora knows your job types, your emergency instructions and your calendar — and she never guesses at a price.
The customer calls
Nora answers the phone 24/7 — also outside opening hours. She introduces herself with the firm's name, says she is an AI receptionist and asks about the address, the job and when it suits the customer. You do not need to come down the ladder to hear it.
Nora understands and books the site visit
Nora understands the reason and proposes a free slot in your calendar. She books within the windows you have opened and with the time a site visit takes, so the route hangs together. She never guesses at a price — that comes once you have seen the job.
The customer confirms by SMS
Nothing changes in the calendar until the customer confirms by SMS. The customer sees address and time on screen and says yes with one tap. You see the appointment with name, number, address and job when you are back down — ready to load the van accordingly.
Everything your business needs
Calendar booking
Nora books directly in your Google Calendar today — more integrations on the way, ask at the demo. Site visits are entered with the address on the appointment, so you can see the day's route without ringing round.
Over 30 languages
Nora answers in the caller's language and switches by herself when the caller does. A customer who does not speak the local language can explain what has broken and get a site visit in the calendar.
SMS confirmation with a swipe
Nothing changes in your calendar until the customer has confirmed by SMS. The customer sees the time on screen and says yes with one tap — so you do not drive out to someone who has forgotten the appointment.
GDPR first
Built in Denmark, hosted in the EU. Personal data on a booking is wiped once the order is completed. Nora notes name, number, address and job — what you need to drive out, and no more than that.
Your emergency instructions
Nora tells "urgent" from "can wait" by your rules and takes the message accordingly. She gives your on-call number when you have said that sort of thing must be passed on straight away.
Reports
See what Nora has answered, booked and caught outside opening hours. You can see how many calls came in while you were on the roof, and how many of them became a job.
Fixed price — no minutes, no surprises
- All calls, around the clock, incl. weekends and public holidays
- Setup, calendar and SMS included
- Cancel month to month
Questions from tradespeople
Can Nora give the customer a price on the phone?
No, and she says so honestly. A price requires you to have seen the job, so she books a site visit in your calendar instead and notes address, job and when it suits the customer. If you have told her what a call-out costs, she can state exactly that — and nothing else.
What does Nora do when a customer calls about water damage at night?
She follows your emergency instructions. If you have said that water on the floor must be passed on immediately, she gives your on-call number or puts the call through to you. Otherwise she takes a message with address, extent and number, which you see first thing in the morning. She never judges how bad the damage is herself.
What if the customer just wants to get hold of me personally?
She puts the call through by your own rules — you decide when you can be disturbed and when you are on a roof. If you cannot take it, she takes a precise message straight away: name, number, address and job, so you know what it is about before you call back.
What does Nora cost for a small trades business?
A fixed monthly price with no minute counting, so a week with many calls does not cost more than a quiet one. All prices are on the pricing page, and we go through them at the demo together with your setup. You hear her take a call before you decide, and there is no commitment.
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Ready to let Nora take the phone?
We set everything up — calendar, greeting, languages and your rules.
30-minute conversation · No commitment · Ready in 48 hours