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AI receptionist for opticians — Nora books eye tests while you look after the customer in the shop
An optician's shop lives on short calls: eye tests, "are my glasses ready?", a lens order, a broken arm on a frame. Each of them interrupts a customer at the counter. Nora takes them all — books the eye test in your calendar, takes a precise message about what the shop needs to answer, and sends an SMS confirmation.
- Answers on the first ring, 24/7
- Books in your calendar
- SMS confirmation
- Over 30 languages
- Takes a message when you can't
What the phone costs an optician's shop
Five situations from everyday life in the shop — and what Nora does about them.
The eye test is booked while another customer waits
The customer in the shop is holding a frame, and the phone rings about an eye test. One has to wait while the other is helped. Whichever you choose, the shop loses a little of the customer's patience.
✓ Nora books the eye test in your calendar while you stay with the customer in the shop.
"Are my glasses ready?"
That question comes many times a day, and the answer requires someone to drop what they are doing and go out the back to look. Often the customer ends up on hold or gets a guess that later turns out to be wrong.
✓ Nora takes name and number as a message, and the shop calls back with a reliable answer.
Broken arms and loose screws
Repairs and adjustments are small jobs, but the customer wants to know whether he can drop by now, what it costs and whether it can be done while he waits. That answer lies in your rules — not with whoever happens to pick up.
✓ Nora answers by your walk-in rules and takes a message when it needs a look.
Lenses need reordering
Regular lens customers call when the box is empty. It is a simple order, but without name, prescription and quantity it becomes a call back — and a customer who has meanwhile shopped somewhere else.
✓ Nora takes a precise message with name, number and quantity wanted, so you can order straight away.
Calls after closing time
Many book an eye test in the evening, when they have found time to think about it. If they call a closed shop, they try the next chain in the search results — and the booking is gone.
✓ Nora also answers after closing time and books the first slot you have opened.
How Nora answers the phone in your shop
Nora knows your eye tests, your opening hours and what she may answer herself — the rest becomes messages.
Nora learns the shop
At setup you tell us about eye tests and durations, opening hours, what Nora may answer herself about repairs and lenses, and what should become a message. She gets your phrasing, not her own.
She takes the call
If it is about an eye test, Nora asks whether it is a new or existing customer and the preferred time, and books in your calendar with SMS confirmation. If it is about glasses, lenses or a repair, she answers by your rules or takes a message.
The shop answers when it is calm
The messages sit collected in your back office with name, number and reason, so you call back between customers — not in the middle of a fitting. The bookings are already in the calendar.
Everything an optician's shop needs on the phone
Eye tests in your calendar
Nora books with the duration your eye tests have, and with the optician you have told her to — without double booking.
Messages about glasses and lenses
Status questions and reorders become precise messages with name and number, which the shop follows up on.
Your walk-in rules
Nora tells customers when they can drop by with a repair and what needs an appointment — by your information.
SMS confirmation and reminder
The customer confirms the eye test with one tap and is reminded the day before. Fewer forgotten appointments.
Over 30 languages
Nora answers in the caller's language and switches by herself when the caller does.
Opening hours and address
The standard questions are answered straight away from your information — also after closing time.
Fixed price — no minutes, no surprises
- All calls, around the clock, incl. weekends and public holidays
- Setup, calendar and SMS included
- Cancel month to month
Questions from opticians
Can Nora tell whether a pair of glasses is ready?
She never guesses. Status questions become a precise message with name and number, which the shop follows up on once someone has checked the system. That way the customer gets a real answer instead of a promise nobody at the counter can vouch for. Lens reorders are noted the same way.
Can Nora say when someone may drop by with a broken arm?
Yes, by your walk-in rules. You tell her when a repair can be done without an appointment and what requires one — and she says exactly that. She never judges whether the glasses can be saved; she makes sure the customer does not make a wasted trip to a busy shop.
What if the customer wants to speak to an optician?
She passes the call on to the shop by your rules — you decide when you may be disturbed and when the optician is in the middle of an eye test. If nobody is free, she takes a precise message straight away: name, number and what it is about, so you can call back with an answer.
Which languages can customers call in?
She speaks over 30 languages and switches by herself when the customer does. A customer who has just moved here and needs a first eye test can book in his own language and be told how long it takes. You do not need to set up languages in advance.
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Hear for yourself how Nora takes an optician's call
Call her now — or book a demo where we set her up with your eye tests, your opening hours and your rules.
30-minute conversation · No commitment · Ready in 48 hours